Frequently Asked Questions

    • 1. What do I do if I file an insurance claim for Storm Damage?

    Verifying an insurance loss is the responsibility of the insured. It is suggested that a professional like JPG Roofing & Restoration conduct an assessment and estimate before an insurance adjuster evaluates the roof. The insurance company adjuster is not required to uncover damage because you experienced hail or wind or your neighbor experienced storm damage.

    A JPG Roofing & Restoration representative will sit with your insurance adjuster on the roof and access all storm damage to make the most favorable decision. You don’t have to pay anything for this service as long as you have signed a contingent contract with JPG Roofing & Restoration getting the insurance company to pay for your new roof. Allow us to offer our professional expertise at no additional cost.

     JPG Roofing & Restoration understands the whole insurance procedure and is ready to assist you in dealing with the details of your claim. We will complete the paperwork for recoverable depreciation, get endorsements from mortgage firms on insurance proceeds checks, file supplemental claims when required, and most significantly, wait for the insurance company to pay.

    • 2. Will my premium increase if I file a roof insurance claim?

    If you weren’t irresponsible, then probably not. Since hail damage is not caused by negligence, most insurance firms will not increase your premium if you file a claim. It’s not like you moved your place into the hail storm. By comparison, if you back your vehicle into your garage gate, that’s carelessness - you didn’t open the car door or make sure it was open before you backed up. So, your premium will likely go up, in that case.

    What materials do I need to use for an insurance loss claim?
    If applicable, repair damage to your property with equivalent material and quality is expected by your insurance carrier and mortgagor. We use the insurance adjuster to determine the scope of work to assure proper replacement and repair. When getting a job done at your home, you must know precisely what will be done and how much it will cost. Other essential repairs, additional work, and associated expenses can become apparent after the job has started to repair a storm-damaged home. In most cases, when working for insurance begins, JPG Roofing & Restoration can contact the insurance company adjuster for supplemental claims. 

    • 3. What is the insurer’s payment process?

    First check
    The first insurance checks for your roof replacement should be mailed to the policyholder when the insurance adjuster has finished their roof damage inspection.

    Second check (recoverable depreciation)
    The second check occurs once repairs to your roof are completed. This typically double-checks 10% to 40% of the total settlement and is usually known as “withheld depreciation” or “recoverable depreciation,” It is sent to the homeowner when the insurance agency acquires an invoice for final payment.

    When you get our invoice, send it across it to your insurance company immediately. This will speed up the depreciation payment. Keep in mind that settlement checks are valid for 180 days. If the homeowner lets this check expire, the bank will not honor it, and a relatively prolonged process begins to have this check re-issued.

    Furthermore, it is essential to remember that the settlement is based on the price to repair the roof with materials of “like kind and quality.” And In this case, if there is a discrepancy in the adjustment in cost or scope of damage among the homeowner and their insurance adjuster. Our sales representative has the knowledge to settle these differences instantly with your insurance adjuster. Everyone here at JPG Roofing & Restoration wants to make this whole process as easy for you as possible.

    • 4. What indications of roof damage should I look for after a fire or storm?

    Deterioration varies based on the severity of the hurricane or fire. Problems can range from something as simple as missing shingles to more extreme damage, such as caved-in sections. A roofing contractor will perform a comprehensive assessment to determine surface damage, as well as the crack that may not be readily noticeable. If you feel that your roof has been damaged, you should contact a certified roofing professional instead of assessing the top yourself. 

    • 5. What type of insurance policy do I have?

    There are two types of insurance policies that work differently. Type one is an actual cash value (ACV) policy, wherein your roof depreciates yearly for ten years. If your roof upholds damage during that time, you will get a check for the depreciated value. If you have a replacement cost (RC) policy, the insurance carrier will protect the entire roof replacement expense. However, the homeowner is liable for any deductibles. You must check with your insurance company to determine what type of insurance policy you have. 

    • 6. Insurance in Texas

    With the extreme climate in the North Texas area, it will be best for the property owners to file a claim for storm damage due to hail, strong winds, and the like. Often, the insurance process can feel complicated and confusing for property owners.

    What to Expect

    A standard insurance claim covers the same basic steps, including information gathering, damage evaluation, restorations, and concession of receipts. That method usually follows a progression similar to this:

    • Severe weather impacts your property.
    • A reputed local roofing contractor inspects your roof, who specifies the amount of damage that merits the roof replacement.
    • The property owner gets in touch with their insurance carrier to claim.
    • The insurance carrier collects information about the potential deterioration, including the storm date.
    • The insurance carrier sends an adjuster to access the property and determines (from the carrier’s perspective) the extent of the wear.
    • Once the claim is accepted, the insurance carrier/adjuster gives the property owner a list of the things protected by the policy that the adjuster has determined as damaged. This is called a “scope.”
    • The insurance carrier releases the ACV (Actual Cash Value) of the items on the scope.
    • Provide a copy of the scope to your roofing contractor for review. Your contractor will evaluate the thoroughness of the area. They will verify that your carrier has used pricing reflecting the fair market value and identify missing things needed to restore your property to pre-storm condition and/or mandated by the current building code in your municipality.
    • Discrepancies between your contractor’s estimate and your carrier’s inspection are addressed (through a process called supplementation).
    • Work can begin on your property. Typically, a partial fee will be requested by your contractor at this stage.
    • A final invoice is presented to your insurance carrier when work has been finished, including any extra items discovered during the repair process.
    • Depreciation and/or supplemental funds are released.
    • The final amount is paid to your contractor.
    • You get your closeout paperwork (payment receipt, warranty, IR roof certification, etc.)
    • 7. New Texas Insurance Deductible Law – Roof Damage Claims

    Effective September 1st, 2019, a new Texas law took effect that meant significant changes for homeowners insurance claims and the storm restoration industry. For several decades, a law in Texas has made it unlawful not to pay your deductible in conjunction with a repair after receiving proceeds from an insurance claim.

    The old Texas law that governed insurance deductible payments was somewhat vague, and the Texas courts had to recheck its validity back in the late 1980s. This most often involved shingle roof-related insurance claims storm sabotaged by hail or high winds in Texas. That led to many contractors proposing to absorb or waive the deductible so the homeowner would have no out-of-pocket cost in completing repairs in conjunction with an insurance claim. The deductible eating arrangement was an unfair practice all along. Contractors would mainly provide a false invoice or documentation that the total repair cost included the homeowner paying the entire deductible. Those activities have always technically constituted insurance fraud.

    The Texas Congress passed the new law created by TX HB2102 and signed into law by Governor Greg Abbott to replace the old law effective 9/1/19. In no uncertain terms, the new law makes it a state crime to engage a contractor to have them waive, rebate, absorb, or any other method of helping a homeowner is not paying the deductible in conjunction with an insurance claim.

    • 8. Can I get more than one estimate for roof repairs?

    Yes, you can. However, numerous estimates are not always required. You have to make sure that the contractor costs are equal to or less than the insurance company’s estimation. The insurance company will pay for the actual repairs based on the job’s fair or moderate market price, regardless of how much the contractor charges. 

    • 9. What if my insurance company is not covering enough to support the amount estimated by the roofer?

    If you are going with a reputed roofing company, they should examine your insurance papers and notify you if anything is missing from your insurance quote. At that point, and with your consent, your roofing contractor should ideally reach out to your adjuster and let them know any differences along with any code requirements that may be missing from their initial adjustment. These code requirements will need documentation from the municipality where your home is situated, which your contractor should provide.

    • 10. Will my roof be replaced or repaired?

    Whether the insurance company substitutes or repairs your roof entirely is based upon what they find. It comes down to the least expensive - a complete roof replacement or fixing a small portion of your roof. Most hail storms are large. Large enough that they harm multiple houses, if not entire neighborhoods. Therefore, hail storms often damage entire roofs. As a result, most insurance companies will substitute the whole roof.